1668 - Assistant Product and Service Coordinator

The Assistant Products & Services Coordinator will support the Standards Team in the end-to-end delivery and maintenance of a range of standard-related products including CITB Short Duration Training Standards, National Occupational Standards, Competence Based Qualifications, Competence Frameworks and Training Pathways, Apprenticeship Standards and Frameworks, and Assessment Strategies.

 The role holder will work with colleagues across a number of teams to support customer driven products and services that meet the requirements of CITB’s strategic objectives and the needs of industry.

Key responsibilities and accountabilities (circa 5-7):

Delivery and performance of products and services

·         Support the delivery of standard-related products across several teams (internal and external).

·         Support the review of delivery against service level agreements

·         Support the control of department documentation in accordance with ISO guidelines and team requirements.

·         Work with the Products and Services Coordinator to manage the department’s administrative resource to ensure necessary support is provided to the Standards Developers, Lead Developers and Standards Development Manager.

·         Support the control, coordination and recording the distribution and completion of work or queries via the Standards team primary communication channels such as Standards inbox, Social Media channels, etc.

·         Support the monitoring of standard-related products as they are developed and launched into industry to ensure they are available, updated and actioned appropriately by industry stakeholders.

·         Support the resolution of complaints that are received by or referred to Standards Team management.

 Using data to inform product delivery.

·         Assist in reviewing data from a variety of sources to help monitor performance and report on delivery

·         Supporting the sharing of product data across product management and other teams as appropriate

 Managing Relationships

·         Develop and maintain relationships with colleagues from a variety of teams across CITB

·         Some engagement with customers, partners and stakeholders outside CITB

·         Represent CITB at internal and external meetings related to defined work activities

 Continually develop product understanding

Develop and maintain product knowledge and understanding on an ongoing basis