86 - Assistant Product & Services Co-Ordinator

Who we’re looking for

The construction industry is a diverse environment, and we reflect that within our teams. We want the best for the sector and the best for our people.

We’re looking for ambitious, talented individuals who want to put their passion and energy into helping us support and shape the industry, and our organisation. When a new person joins, we appreciate that fresh pair of eyes – someone who can contribute to what’s working well and suggest ways to do things better. We encourage being brave. Every role requires different skills and expertise, but we have some things in common: we’re open-minded, problem-solvers, creative-thinkers, and real team-players.

Here at CITB, you can build a rewarding future. We want you to enjoy your work and know that you’re making a real difference. We believe in agile working and not creating silos. We believe in our people.

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies. Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

Role purpose: 

The Assistant Product & Services Coordinator is will support a Product Team in the end-to-end delivery of CITB products and services. The role holder will work with colleagues across a number of teams to support customer driven products and services that meet the requirements of CITB’s strategic objectives and the needs of industry.

Key responsibilities and accountabilities:

Delivery and performance of products and services

• Support the delivery of products and services by coordinating delivery activity across a variety of teams (internal and external)
• Support the review of delivery against service level agreements
• Assist the finance team in monitoring the financial performance of products and services
• Support the resolution of complaints that are received by or referred to product management 

Using data to inform product delivery

• Assist in reviewing data from a variety of sources to help monitor performance and report on delivery
• Supporting the sharing of product data across product management and other teams as appropriate

Managing Relationships

• Develop and maintain relationships with colleagues from a variety of teams across CITB
• Some engagement with customers, partners and stakeholders outside CITB
• Represent CITB at internal and external meetings related to defined work activities

Continually develop product understanding

• Develop and maintain product knowledge and understanding on an ongoing basis 

Decision making and Business Impact

• Some limited decision making within set parameters
• Some business impact on a single product or service
• Some persuading and influencing skills required internally, with colleagues. Limited contact externally with suppliers, customers, employers and others engaged with their products and services
• Communication may be commercially confidential or sensitive in nature