83 - Product & Services Co-Ordinator

Who we’re looking for

The construction industry is a diverse environment, and we reflect that within our teams. We want the best for the sector and the best for our people.

We’re looking for ambitious, talented individuals who want to put their passion and energy into helping us support and shape the industry, and our organisation. When a new person joins, we appreciate that fresh pair of eyes – someone who can contribute to what’s working well and suggest ways to do things better. We encourage being brave. Every role requires different skills and expertise, but we have some things in common: we’re open-minded, problem-solvers, creative-thinkers, and real team-players.

Here at CITB, you can build a rewarding future. We want you to enjoy your work and know that you’re making a real difference. We believe in agile working and not creating silos. We believe in our people.

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies. Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

Role purpose:

The Product and Services Coordinator is accountable for assisting a Product Manager/Assistant Product Manager in the end-to-end delivery of CITB products or services, for which they will be a subject matter expert. The role holder will work with colleagues across a number of teams to maintain customer driven products and services to meet the requirements of CITB’s strategic objectives and the needs of industry.

Key responsibilities and accountabilities:

• Delivery and performance of products and services 
• Coordinate the delivery of products and services by coordinating delivery activity across a variety of teams (internal and external)
• Review product and service delivery against service level agreements
• Work with the finance team to monitor the financial performance of products and services
• Provide a dedicated point of contact for the product or service to internal and external teams and individuals
• Manage the resolution of complaints that are received by or referred to product management 

Using data to inform product delivery

• Review data from a variety of sources to help monitor performance and report on delivery
• Make recommendations to help operational delivery based on data and product knowledge
• Share product data across product 

Managing Relationships

• Develop and maintain relationships with managers and other colleagues from a variety of teams across CITB
• Engage with customers, partners, suppliers and other stakeholders outside CITB
• Represent CITB at internal and external meetings related product delivery and operations

Continually develop product understanding

• Develop and maintain product knowledge and understanding on an ongoing basis including how the product aligns with other CITB products and the wider CITB offering
• Be a subject expert for your product area
• Contribute to decision making around future development of the product

Decision Making and Business Impact

• Some limited decision making within set parameters
• Significant business impact on a single product or service
• CITB wide influence as the product or service will be developed, marketed, delivered and supported by a cross CITB team
• Persuading and influencing skills required internally, with colleagues and externally with suppliers, customers, employers and others engaged with their products and services
• Communication may be commercially confidential or sensitive in nature management and other teams as appropriate