486 - IT Service Delivery Manager

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

About the role:

To act as the intelligent client on technology proposals, the technology aspects of change projects, and the operational IT service. Providing assurance and guidance to the Head of Change and Technology in the translation of technical solutions to business outcomes. 

Ensuring that the delivery of the technology service, operationally to end users, and in change initiatives, is considering technology alignment to strategy, security, and end user requirements 

Working closely with stakeholders across CITB to understand IT issues and needs, manage expectations, and support in the communication of those issues and needs to both the Change and Technology team and the SSCL IT team 

Supporting the Service Management team in the definition of IT service metrics necessary to meet business need 

Supporting the Head of Change and Technology, and working with SSCL architects, in the design of the technology roadmap 

Gathering information, and horizon scanning, on emerging technologies that could provide opportunity and benefit for CITB. Presenting these opportunities clearly to the Head of Change and Technology for consideration in strategy 

Responsible as the technical lead (for review and coordination) on information security considerations, and being SSCL’s point of contact for the information security services they provide to CITB

Essential:

• ITIL Foundation Accreditation 

• Experience in a relevant or similar position. 

• Experience developing and implementing SLA’s and KPI’s for IT Services 

• Problem solving and analytical skills. 

• Someone who is passionate about Technology  

• Strong interpersonal skills, capable of collaborating across various teams and disciplines  

• Strong capability for problem solving, decision making, sound judgement, assertiveness 

Desirable

• Customer Service Experience 
• Experience in the development of IT Strategy

Benefits: 

• 33 days holiday per year (Including bank holidays)
• Flexible benefits including childcare vouchers, cycle to work and insurance
• Pension scheme
• Employee discounts
• Long service awards
• CITB recognition scheme
• Employee assistance programme