465 - Change Manager

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population and people from under-represented groups are encouraged to apply for vacancies.

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

About the role:

The Change Manager reports into the Head of Technology & Change and works closely with the IT Service Manager, the Data and Information Manager and the Enabling Partner or Partners to help identify and deliver business change by providing expertise in business analysis, LEAN approaches to change, requirements development and solutions design.

The Change Manager will act as the business partner in relation to the alignment of the changes within an area to the ICT and business plans. The Change Manager will facilitate and foster a continuous improvement culture within the business and will support the business in responding to changing business needs by ensuring that changes are documented, evaluated, authorised, prioritised, planned, tested and implemented in a controlled and professional way.

Work within the Technology & Change team to understand the business’ future change needs and to then work with the business and the Enabling Partner or Partners to facilitate the delivery of change across the business.

The Change Manager will:

Act as the “business voice” of CITB in terms of the future business requirements and change agenda with the Enabling Partner or Partners. Working with and through Service Management to deliver these requirements

Work with the business to proactively identify opportunities to improve business service delivery and in the support and provision of new and/or improved services

Foster a continuous improvement approach in the Business and: 

• support the Business in the development of processes, policies, standards and operating procedures,
• maintain a controlled set of those processes, policies, standards and operating procedures and other related business architecture artefacts,
• ensure that the processes, policies, standards and procedures comply with internal governance standards, and, in conjunction with the Data and Information Manager, data governance requirements
• contribute to those process, polices, standards and operating procedures to the Corporate Architecture, controlled by the Head of Technology and Change.

Support the Business in reviewing service level agreements to ensure that service levels are tailored and relevant to current business needs and work with the Service Manager for Technology & Change to manage the process of change to align service level agreements with business needs

Develop a business partnering relationships with all business areas to enable the whole of Technology & Change to understand the business needs and in this way support the Head of Technology & Change and the Data and Information Manager in their respective roles

Act as a practical centre of excellence for LEAN, customer-driven improvements across CITB, supporting process owners and teams in continuously improving their operational areas in line with corporate principles, policies and architecture

Support the Business in developing its response to delivering Strategic Briefs in the most effective way where this requires new or changed ways of working

Carry out core business analysis and business requirements gathering to shape change and improvement initiatives

Act as project manager on assigned projects or work-streams to deliver business improvements and change, working with the Enabling Partner and other suppliers as required

Plan and schedule work on behalf of the Business to meet change requests, service levels adjustments, and project schedulesContribute to the management of the relationship between the Enabling Partner or Partners and the Business in relation to project delivery ensuring consistency of goals and approach through the Programme Co-ordinator

Carry out business impact and business readiness assessments

Provide expert advice on business change processes and approaches and access to benchmark information and external sources of good practice to inspire the business to future improvements

Essential

Degree in a subject relevant to the role or equivalent relevant experience.

At least three years relevant experience in a similar role

Understanding of a broad range of business improvement approaches, industry standard process development methods and best practices

Experience in Lean Six Sigma or equivalent continuous improvement method

Proven ability to quickly earn the trust of peers and key stakeholders by understanding their business and customer needs

Build senior relationships that foster a positive, challenging approach to business improvement and continuous development

Ability to effectively gather and communicate requirements from and to different audiences (business and/or technical suppliers) The ability to mobilise, build and motivate project delivery teams

Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.

Experience of performing a Business Analyst role with proven competence in business improvement, development and solution design

Ability to operate as a role model for continuous improvement, championing similar behaviours

Experience of developing impact assessments for business and technology changes.

Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus

Innovative and critical thinker who is willing to take risks to satisfy needs of the business while working in the best interests of the company

Desirable

A formal qualification in Lean Six Sigma practice; green belt highly desirable, with evidence of the intension to qualify as a Black Belt.

A formal Change management qualification is highly desirable

A formal project management qualification is highly desirable

A Bachelor’s degree in business studies and/or technology field

Previous experience in a business change role within a large organisation would be beneficial

Experience of working in an environment where enabling and technical services are provided by a third party.

Experience of the development of Business cases supporting change

Benefits

• Car/Car Allowance 
• 33 days holiday per year (Including bank holidays)
• Flexible benefits including childcare vouchers, cycle to work and insurance
• Pension scheme
• Employee discounts
• Long service awards
• CITB recognition scheme
• Employee assistance programme